Need Additional Help? Here Are Gearfire's Support Teams And How To Reach Them.

Need Additional Help? Here Are Gearfire's Support Teams And How To Reach Them.

At Gearfire, customer service has been, and will remain, priority number 1. Please reference this article should you need help from our dedicated support team for all of Gearfire's services.

G‍earfire eCommerce

All Gearfire eCommerce users are assigned a dedicated Account Manager. When possible, please contact your assigned Account Manager by specific email address and/or phone number for the fastest service possible. For all other inquiries:

Monday through Friday Support hours are 7:00 A.M to 4:00 P.M (MST)
Phone: (480) 991-0046
  1. Press 6 for eComm Support
    1. Press 1 for Classic Support
    2. Press 2 for Pro Support
  2. Email: Support@Gearfire.com

Saturday, Sunday and Holiday hours are 9:00 A.M to 4:00 P.M (MST)
Phone: (480) 532-8162
Email: Support@Gearfire.com

A‍XIS Support

AXIS Point Of Sale users can contact the Support Team at the hours listed below. For holidays, support hours will vary, and all AXIS users will be notified of said hours via email communication:

Monday through Friday Support hours are 8:00 A.M to 5:00 P.M (CST)
Saturday hours are 9:00 A.M to 1:00 P.M (CST)
Phone: (800) 547-7120
Email: axissupport@Gearfire.com

Gearfire Payments

Gearfire Payments users have a dedicated Support Team available at the regular business hours listed below. Support Services are also available 24 / 7 / 365 for after hours, weekend and holiday inquiries:

Monday through Friday Support hours are 8:00 A.M to 5:00 P.M (CST)
Phone: (800) 925-8841
Email: Payments@Gearfire.com

After Hours, Weekend and Holiday Support
Merchant IDs starting with 393 or 848 - (800) 654-9256
Merchant IDs starting with 628 - (888) 453-4538


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